One of our mail servers was running slow because a bad script generated tens of thousands of unintended emails and overloaded the capacity of the server. Users whose mail accounts were on that server were experiencing delays in getting their email messages. The operations team figured out the problem and set about correcting it, but first sent an email to all users on that server explaining the problem, the resolution, and the time frame for resolution.
What's particularly funny to me is that the email began with the phrase, "Apologies for the delay in getting this out...."
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